Faq
Choose the product you’re interested in, select the size if applicable, add it to your cart and proceed to checkout. During the purchase, you will enter the required details, complete the payment, and once the order is finalized, you will receive a confirmation email.
Yes, the website requires you to log in or create an account. In addition, the terms of sale state that during checkout, strong customer authentication may be required and that users must be registered on the website at the time of purchase.
On our website, some styles are marked as made-to-order products: this means your pair is crafted specifically after purchase, rather than shipped from immediate stock. In these cases, the product page indicates a delivery time of up to 30 business days.
At the moment, the website allows you to switch between Italian, German, and English, but prices are displayed in euros only and there is no dedicated currency selector.
Please check that you have entered all the required details correctly and accepted the Terms and Conditions. During checkout, you may be asked to complete an additional authentication step required by PSD2; if this step is not completed, the order may not go through. If the issue persists, please contact customer service: the terms also indicate the option to place orders by email.